• LocationLocation:
    Kidderminster
  • Vacancy TypeVacancy Type:
    Permanent
  • Display SalarySalary:
    £30-£35K Base + Generous OTE after 12 months (dependent on experience)

  • About The Role

  • If you enjoy nurturing relationships, problem solving and working with a wide variety of clients across multiple sectors and company sizes, Eploy Account Management is the place for you. We are a fast-growing software company and we are looking for an experienced Account Manager to join our busy sales team.

    Our software manages the in-house recruitment processes of companies ranging from 250 employees to well over 100,000 – we also provide solutions for the public sector, university and recruitment agency markets. You will be reporting to our Head of Account Management.  You will also work closely with our Customer Success and Implementation Services teams to ensure we deliver the highest levels of customer service for our rapidly expanding portfolio of key client accounts. Our product, Eploy, is the complete software solution for e-Recruitment.

    As an Account Manager you will be responsible for managing existing accounts, renewing contracts and creating demand for new products and services. You will also be responsible for account mapping and agreeing action plans for complete customer satisfaction.

  • About You

  • You’ll be an excellent rapport builder, confident and approachable with the ability to quickly gain the trust and respect of multiple contacts within each client account. You will have excellent administrative, time management and communication skills.

    As an Account Manager, you will:

    • Create trusted relationships with relevant stakeholders within our key clients
    • Regularly contact and visit clients on site to maintain relationships
    • Manage contract renewal negotiations to a successful conclusion
    • Create action plans for customer satisfaction in conjunction with the customer success and implementation teams
    • Create proposals and order forms to support any contract resigns or customer work
    • Identify business opportunities for portfolio products and services within each account
    • Manage the opportunity pipeline for your accounts and ensure our CRM is always accurate and up to date
    • ‘Own’ the customer relationship and be the daily point of contact and key problem solver
    • Engage with our customer success team to ensure SLAs and support services are meeting client needs
    • Work with our marketing team to develop and implement sales campaigns for existing client accounts
    • Create and deliver software demonstrations and presentations that convey the benefits our portfolio of products and services can deliver
    • Create sales and resource requirement forecasts for the senior management team

     It would be great if you…

    • Have experience of working within a software company, recruitment/HR or digital would be highly desirable
    • Have excellent presentation / software demonstration skills
    • Have excellent written and verbal communication skills
    • Can build relationships with key stakeholders at multiple levels within an organisation
    • Are highly motivated and results oriented; with an entrepreneurial spirit
    • Have a full, clean driving licence

  • A Little Bit About Us

    • Eploy is a vibrant and fun place to work, our team is expanding rapidly due to phenomenal growth…because our product is great and our customer service is second-to-none. Our target market is corporate in-house recruitment teams, RPO providers and recruitment firms. Everything we do is driven by our customers who include leading brands and major recruitment firms. We’re established in our market, self-funded and profitable – we’re not a ‘wing and a prayer’ start-up…nor are we a stuffy dark suited corporate behemoth. We enjoy what we do, we’re creative and highly motivated and because we also know recruitment (it’s what our software ‘does’), it’s quality and ‘fit’ with our business and people that’s most important to us.
       
      We’re committed to being a great place to work, empowering and inspiring you to grow and reach your full potential. To support this, we offer the following benefits:
      • Buy more holiday: The freedom to purchase extra holiday in addition to our generous annual leave allowance. Have a full, clean driving licence
      • Private Health Care: Funded healthcare including GP access, unlimited and unrestricted physiotherapy and a subsidised Nuffield Health Gym Membership and discounted membership for your family members.
      • Life Assurance: 4 x annual salary death in service benefit, for your peace of mind.
      • Mental health support: Immediate access to counselling for any employees and a whole host of other wellbeing tools via a dedicated app.
      • EAP: Awesome benefits, discounts and free coffee and sausage rolls, provided by Perkbox.
      • Pension: Generous pension contributions.
      • Hybrid working: Enjoy the flexibility to work remotely, where applicable. Empowering you to find the most comfortable and productive work setting.
      • Personal Development Time: Half a day a month to spend on your personal development, with a library of Training Courses available to use, if you choose.
      • Professional Development: Fully funded qualifications and courses to ensure you have the skills and qualifications required for your role.
      • Car Leasing: Salary sacrifice car lease scheme. Drive a brand-new car and potentially save money on income tax.
      • The best equipment: We’ll set you up with the right tools — High Spec Laptops, 4K monitors (both for the office and your hybrid work set-up) and the best software.
      • Softwear: Eploy branded merch. A choice of hoodies and tees to ensure you’re most comfortable at work without needing a new, stuffy work wardrobe.
      • Snacks: Eploy was built on a diet of Kit-Kats. Our fully equipped kitchens are stocked with biscuits, bread, fruit and an array of hot and cold beverages. Fancy some toast in the morning, we’ve got you covered!
      • Team Eploy: A family focused, friendly, hardworking, fun and capable team of people who are looking forward to welcoming you.
      *No agencies please

At Eploy we empower people & organisations so that they are inspired to grow and reach their full potential Wanna join us?

At Eploy, our team is our greatest asset. Meet some of the passionate individuals driving innovation and excellence in recruitment technology, and discover what our customers have to say about Team Eploy.

Account Manager

LocationLocation:
Kidderminster
Vacancy TypeVacancy Type:
Permanent
Display SalarySalary:
£30-£35K Base + Generous OTE after 12 months (dependent on experience)
Apply

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